Frequently asked questions

Orders and Shipping

How long will my order take to arrive?


Most orders will be shipped out within 3-5 working days (Mon-Fri). The longest you will have to wait is if you order them Friday afternoon, which means they might not be sent until the following Tuesday / Wednesday. Items are posted via Royal Mail 2nd class recorded. The current pandemic is having an effect on delivery times. Please give the item(s) 10 working days from dispatch before contacting!




Can I insert pictures in my FAQ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





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