top of page
Open water safety professional at waterside during training preparation.

Terms, Policies & Booking Info

Everything you need for booking, payment, kit and standards - in one place.

Training • Assurance (IQA) • Event Safety • Swim Piloting • STA ATC

01

General training terms & requirements:

Everything you need for booking, payment, and arriving prepared - terms, kit lists and employer info.

Training Terms & Conditions

Bookings, bank transfer (BACS), cancellations and transfers, resits and certification

Employer-funded bookings - Open Water Coaching

1-page summary for purchase orders and invoicing and workplace payment (Coaching)

Employer-funded bookings - Open Water Safety

1-page summary for purchase orders and invoicing and workplace payment (Safety)

Kit list - Open Water Coaching

A suggested list of what to bring for the Open Water Coaching course

Kit list - Open Water Safety

A suggested list of what to bring for the Open Water Safety course

02

STA Approved Training Centre (ATC) Policies (Please read first)

These policies explain how we manage safeguarding, assessment quality, complaints/appeals and learner data.

ATC Safeguarding Policy

Safeguarding expectations and reporting routes for training delivery

ATC Health & Safety Policy

Health and safety arrangements for training delivery and venue use

ATC Equal Opportunities Policy

Commitment to equal opportunities and fair access to training

ATC Complaints Policy

How learners raise complaints and concerns with training or assessment processes

ATC Appeals Policy

How learners raise an appeal against assessment decisions

ATC Internal Quality Assurance (IQA) Policy

How assessment quality is monitored and standardised (IQA)

ATC Malpractice & Maladministration Policy

Prevention and handling of malpractice and maladministration

ATC Special Considerations / Reasonable Adjustments Policy

Reasonable adjustments and special consideration process

ATC Data Protection Policy

How learner data is handled and retained for training/qualification admin

03

How bookings work

01

Choose your course & date
 

Choose a course and select a date from the options above. If none of the listed dates work, join the waitlist.

02

Email to book
 

Subject: Course name – preferred date(s) – surname
Include: full name, mobile number, and any prerequisites (if required).
Need an invoice? Add “Invoice required” in the first line.

03

We confirm your place & payment details

We’ll reply to confirm availability and next steps. Places are confirmed on payment (first-paid, first-secured).
(Invoices are available on request.)

04

Pre-course info sent (7–10 days before)

You’ll receive joining instructions, kit lists, and any pre-learning / reading about a week before the course.

Not sure which route fits?

Send a short brief and we’ll point you to the right course, pathway or IQA support.

bottom of page